Refund policy

The City of Daytona Beach does not directly engage in the business of Print-On-Demand merchandising and has contracted Gelato’s Print-On-Demand service. As such, all orders placed through this service are subject to section 8 of Gelato’s Terms of Service; 

8. RETURNS 

You acknowledge that the Products are personalized and made specifically for each Order. Once an Order is placed, it cannot be changed or cancelled unless otherwise communicated by us to you through Gelato Platform for the specific Order. 

You acknowledge that the Products, when printed, may vary from the products as displayed on-screen, such as due to how computers display colors. Such deviation between on-screen products and physical products that are not due to printing errors shall not be deemed a defect. 

If there are defects discovered, such as damage to the delivered Products, errors in the number or quantity of the delivered Products or lack of quality of the delivered Product not caused by lack of quality of the merchandise, you should provide us with photographic or other documentary evidence of the existence of a defective Product. If we have not received a complaint from you in writing within 30 days of receipt, Gelato shall have no liability for any defect. 

If Gelato agrees, or you can substantiate, that there is a defect and that it is not due to the carrier, force majeure or other circumstances outside our control, then we will, at our option, either provide you with a reprint of the order to the extent required to remedy the defect or offer you with a refund for the defective Products. 

The remedies provided for above are your sole remedies for any defective Product, and exclude, to the fullest extent permitted by law, any other remedy available to you (including the End Customer) by law.