Shipping policy

As the City of Daytona Beach does not directly engage in the business of Print-On-Demand merchandising but relies on Gelato for Print-On-Demand, Shipping and Delivery of all products placed using their platform. As such, all orders placed through this service are subject to section 5 of Gelato’s Terms of Service; 

5. PRINTING, SHIPMENT AND DELIVERY SERVICES 

Upon receipt of an Order through the Gelato Platform, Gelato will facilitate printing of the User Content and shipping of the Products to you or the End Customer, as requested in the Order. 

We connect independent local printers in our global network. Based on the shipping address set out in an Order, we allocate the Order to a local printer based on geographical location, machine capabilities, available capacity, and other factors we deem relevant. Orders that include more than one category of Products may be produced at different print facilities (such as due to capabilities, capacity and delivery address) and may, therefore, be delivered separately. 

We will stipulate an estimated delivery time. We will use all reasonable efforts to ensure that the Products are delivered within the estimated timeframe but shall not have any liability towards you or the End Customer if the Products are delivered later. We will notify you as soon as we become aware of circumstances that may cause substantial delays. 

The Products will be sent by regular post unless otherwise agreed for each Order. Irrespective of the shipping method, we have the right to choose another carrier or shipping method, provided that such carrier or shipping method offer similar delivery quality and delivery time. 

If tracked delivery is chosen for the Order (if available), we shall bear the risk of loss and damage to the Products during transportation. If non-tracked delivery is chosen for the Order, the Products will be deemed delivered and title and risk of loss transferred to you upon our delivery of the Products to any common carrier. 

We are not obliged to find the correct address for the delivery. If we were not provided with the correct address, and there are multiple residents on that address, we will use reasonable endeavors to deliver but cannot guarantee the delivery of the Products to the correct recipient. You are solely responsible for performing customs clearance of the Products and for payment of the customs (if any), please further refer to clause 12. 

If you can substantiate that your Order is lost in transit which is due to the carrier of a tracked delivery, then we will, at our sole discretion and subject to our investigation, reship the Order. Any claims must be submitted no later than 30 days after the estimated delivery date. We will reserve the right not to reship any Order if tracking information of the carrier indicates the Order is duly delivered, even though you or the End Customer claims the Order has not been received. In that case, any replacement will be at your own cost.